Your order has been denied, and is being placed on a US export hold, and is being reviewed by the McAfee export compliance department, because we have reason to believe that you are located in a country subject to US export restrictions, or your company is on a list of prohibited entities, either by the US or a foreign government agency. We apologize that we are unable to provide software, services and technology to you at this time until your registration/order has been reviewed.

McAfee, Inc. is a U.S. company, and as such is subject to the U.S. Export Administration Regulations, and implementing U.S. rules as well as various regulations promulgated by the Department of Treasury regarding transactions with certain countries. If you think your order has been denied in error, please contact a member of the McAfee Export Compliance Department at export@McAfee.com.

If you believe there has been an error, please contact a customer service representative at http://www.mcafeehelp.com.

It would be helpful if you could provide the information below in your problem report:

  • First Name
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  • Address
  • State/Province
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  • Email Address
  • IP Address