This topic lists frequently asked questions and provides brief answers
with links to relevant topics.
Why is my first backup taking so long?
The time your first backup takes depends on how many files are
selected, how big each file is, and how fast your upload speed is. It is normal
for your first backup to take a long time. You can use your computer while it
backs up. You can also turn your computer off if necessary. The next time a
backup begins, an interrupted backup session resumes where it left off.
Reported progress for every backup begins at 0% because it does not include
progress made during previous sessions. For more information, see:
How long does McAfee Online Backup keep files I delete from my
computer?
McAfee Online Backup does not permanently keep files you delete from
your computer. Files you delete from your computer or deselect from backing up
are available to recover during a grace period, in case the deletion was not
intentional.
For more information, see
Sending Your Files to McAfee Online Backup.
When does an account expire?
Paid accounts in good standing never expire automatically. As long as
a valid payment method is on file, accounts automatically renew according to
the terms of the selected plan and type of account.
For more information, see:
Why can't I see my old backups on my new computer?
If you used the "replace computer" process while installing the
McAfee Online Backup backup software on a new computer and the first backup is
finished, you can still see your old backups from which to restore or download
files. You need to change the date to a time before the McAfee Online Backup
backup software was installed on the new computer. For more information, see: