When You Have a Problem

In most situations, McAfee Online Backup software performs its tasks without issues. However, if an issue does occur, you may be able to resolve it on your own with a little bit of research, or you can request assistance.

• The online documentation can answer many of the most common questions.
• The Knowledge Base provides answers to common errors and more.
• Contact your McAfee Online Backup account administrator to request assistance. To find the email address for your McAfee Online Backup account administrator:
  • Windows users can right-click the icon for the backup software in the notification area, then click About. For more information, see Open the Backup Software on Windows through the Notification Area.

• When Backups Do Not Start Or Complete
  
• Request Assistance
  
• Renaming, Moving, and Deleting Files
  
• Ensuring Programs Can See Recovered Files
  
• Replacing a Computer
  
• Troubleshooting