Download Files with the Restore Manager

Prerequisites: To download your backed up files using the Restore Manager, you must first log in to your account online, select files to download, then choose the Restore Manager delivery method. For more information, see Choose Delivery Method from McAfee Online Backup on the Web.

Before you begin downloading with the Restore Manager, be sure that the destination for the files has enough space to hold all the files. If it does not, you can choose another destination, such as a different drive. Or you can make more space available in that destination, perhaps by deleting files you don't need, or by moving files to a different drive, or by compressing some files.

You must be logged in to your McAfee Online Backup account online to use the Restore Manager. The Restore Manager downloads, decrypts, and un-compresses files you selected from McAfee Online Backup on the Web.

If this computer has the exact same operating system and folder structure (including user name) as the computer originally backed up, the Restore Manager can automatically save your downloaded files into their original location. However, if the files were backed up on a computer with a different folder structure or platform, you should specify a folder to download your files into. This is because the original location does not exist on this computer. If you do choose to save to the original location, that folder structure is created on your computer when the files and folders are downloaded. In either case, you will need to move the downloaded files into more suitable locations. For more information, see Where Downloaded or Restored Files Are Saved.

Choose one of these actions:
- If the Restore Wizard in McAfee Online Backup on the Web is still open, read and follow its instructions and prompts.
  
  Note: This may include downloading and installing the Restore Manager as you would any other program you download from the Internet. The exact steps to do so depend on your operating system, the Web browser you use, and your own settings.
  
  When the Restore Manager is installed, click Begin Download in the Restore Wizard in McAfee Online Backup on the Web to download your files (as an .MZD file), which you should open using the Restore Manager. Go to Step 3.
- If the Restore Manager was closed previously while downloading your files, go to the next step.
- If McAfee Online Backup on the Web is open but the Restore Wizard in McAfee Online Backup on the Web is closed:
1. Click or tap your user name, then click or tap Event history. Event history appears. For more information, see Understanding Event History in McAfee Online Backup on the Web.
2. In the Event history list, select a Direct Download event with a status of Ready for Download and then click or tap Waiting.
3. (Optional) If prompted, download and install the Restore Manager as you would any other program you download from the Internet. The exact steps to do so depend on your operating system and the settings for the Web browser you use.
4. Go to Step 3.
On your computer, open the Restore Manager.
- (Windows 8) On the Start screen, click the Restore Manager tile.
- (Windows 7 or earlier) Click Start > McAfee Online Backup > Restore Manager.
(Optional) If prompted, provide your McAfee Online Backup username and password, and then click Next.
1. If you did not submit any additional requests to download files with the Restore Manager, the following message appears: There are no restores pending.
2. Click OK.
3. If the login screen appears again, click Cancel.
(Optional) If more than one set of files is waiting to be downloaded, select a set, and then click Next.
Choose one of the following options:
- If this computer has the exact same operating system and folder structure (including user name) as the computer which originally backed up this set of files, select Preserve original location, and then click Next.
- If the operating system or folder structure of this computer is different from the computer the files were backed up from, click Select a new location, specify the destination, and then click Next. Ideally, this might be different drive on your computer or a new folder you create on your desktop.
(Optional) If you've chosen to preserve the original location and you want to keep the versions of files you download rather than any versions of those same files already on your computer, select Overwrite existing files. One good reason to do this is to recover older, uninfected versions of files after you removed a virus from your computer.
Confirm the details of your download, then click Finish. Your files begin downloading to the location you chose.
Choose any of these actions:
- To pause downloading, click Pause.
- To resume a paused download, click Resume.
- To cancel a download, click Cancel.
- To see detailed information about a download which is in progress or complete, click Show Details. The Details list appears, showing the complete location for each file along with its size, status, and download progress or completion time.
- To search for a specific file in the download, click Show Details, then in the Search Details field type any characters, symbols, or numbers. The Details list shows only files which contains those characters anywhere in the folder path or file name.
- To remove all information about this download from the Restore Manager, click Remove.
If the Restore Manager remains open when you pause the download or lose your connection, it automatically picks up where it left off when you resume it or when the connection is restored.

Next Steps: Unless this computer has the exact same operating system and folder structure (including your user name) as the computer the files were originally backed up from and you chose to preserve the original location, you will need to manually move the files to suitable locations.