Restore or Download All Your Files from the Web

If your computer is lost, damaged, or stolen, you can use a Web browser on another computer to log in to your account online to restore files.
CAUTION:
Recover all your files before you install the McAfee Online Backup backup software on a replacement computer. For more information, see Replacing a Computer.

If you need to restore all your files, the Restore Wizard is the fastest way to ensure all your files are selected. Files are restored from all drives for the selected computer. Only the most recently backed up versions of files are restored.

Regardless of the delivery method you choose, getting all your files may take some time. Therefore, if you urgently need a few files, consider downloading only those files while you wait for the rest to arrive.

For more information, see Choosing Files from McAfee Online Backup on the Web.

  1. Use a Web browser to log in to your account online.
  2. Find the name of the computer from which you want to see or access files, then click or tap Restore Files.
  3. On the Devices tab, select the appropriate device, then click or tap Restore All Files in the preview pane.
  4. In the Restore Wizard, click or tap Yes.
  5. Select the computer or device to restore files from, then click or tap Next.
    Note: You can restore all files from only one device at a time.
  6. Provide a name for this set of files, up to 64 characters, then click or tap Next. A unique name for each set of files is helpful if you are restoring more than once, or for different devices, or with certain files selected.
  7. (Optional) Change the date from which to restore to get versions of files from before today, then click or tap Next. For example, if you need versions of files from before your computer was infected with a virus, you can select any versions files backed up within your grace period.
  8. (Optional) Select Include Deleted Files to include files considered deleted within your grace period, then click or tap Next.
    Important: You should do this if the backup software was installed on a new computer and the Replace Computer process was used to complete the first backup with none of your files present on that new computer. If this is not selected, none of your previously backed up files are included.
  9. Choose the delivery method for your set of files:
    • Recommended: Download using the Restore Manager
    • Download Compressed Archives
    For more information, see Choosing Delivery Method in McAfee Online Backup Online.
  10. Click Next.
  11. Choose one of these actions:
Next Steps: Review your Event history to learn the status of your files as they are prepared for you. For more information, see See History of Downloads from the Web.
Parent topic: When You Have a Disaster